Frequently Asked Questions

Find simple answers to the most frequently asked questions here.

Billing

How can I view account balance and usage

You find your balance in our customer portal, including your current usage. There is also the estimated date and time when your balance will reach zero, based on current usage. This information is also available in 99Stack API.

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Billing

How does hourly billing work

All active subscriptions on your account are billed hourly from a pre loaded balance. Payments are instantly deducted from your balance once a resource is created. Billing stops immediately once a resource is removed.

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Billing

Am I charged for stopped servers

Yes, servers in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP addresses, CPU) and will therefore continue to incur charges until you remove the server.

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Billing

Is there a free trial

Unfourtunately not currently. But we do have a 60 days money back guarantee, ability to withdraw unspent funds and sometimes discounts or coupons offering free credit.

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Account

How many servers can I deploy

Accounts are initially limited to 10 servers. Although we'd be happy to increase your deployment limit as soon as you need more compute power. Contact support to have this limit raised, large requests can take longer time to process.

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Account

How do I connect to my server

On all Linux, FreeBSD and OpenBSD servers, the SSH daemon is running and listening on port 22, root login is allowed with password or pre-installed key. Windows servers can be accessed via remote desktop over port 3389.

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Account

Can I send email over port 25

SMTP over port 25 is globally blocked in all regions, to prevent SPAM and unintentional violations. Alternative ports such as 587 and 465 is open, and can be used with a relay service to send emails.

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Payment method

What payment methods are supported

We accept Visa, Mastercard, American Express, Discover, PayPal and multiple Cryptocurrencies via Cryptonator, such as Bitcoin, Ethereum, Monero and more.

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More common questions

Support is available 24x7 every day, with a maximum response time of 48 hours, or 2 days. We assist you with your account, our services, the API, technical aspects of your server instances and anything related to our service.
All server instances are unmanaged. We can assist you with basic troubleshooting, check and resolve issues with non responding server instances, switch to a recovery image to allow data recovery from a broken server and resolve issues in network routing or with the host nodes.
We offer, Linux (Ubuntu, Debian, Centos, Arch Alpine and some more), OpenBSD, FreeBSD and Windowes server 2012 and 2016.
Server generations is our way to organize servers by provider. Although what you get for the same amount of money varies between generations and regions, there's no general rule saying that 2 is better than 1 for example. The division by generation is mainly for legal and technical reasons.

We do not hold any data regarding which region offers most hardware resources for your money. However, do not hesitate to test for yourself and discuss or compare your results with others in our community.
Yes, all plans and software images includes full root/administrator access. See "Acceptable Use Policy" for information about legal restrictions.
Yes, all regions are IPv6 ready and at least one IPv6 address can be assigned to each server instance.
Yes, all regions support private networks. For server instances within the same data center, any data sent over the private network interface does not affect your plan transfer quota.
Yes, each plan has a transfer limit of between 1TB up to 40+TB. When this limit has been reached various actions will be taken depending on generation:
  • Gen 1: Bandwidth overage is charged at $0.05/GB
  • Gen 2: Bandwidth overage is not charged, but you will get a slower link speed
  • Gen 3: Bandwidth overage is charged at $0.05/GB
Yes, VAT is deducted from your payment if you live in a country that puts value added tax on services. The amount is only reserved until the full amount has been deducted from your balance. Remaining VAT will be returned if you receive a refund.
99Stack API is an advanced, fast and secure way to create and manage your resources. Every single aspect of your account and it's subscriptions can be managed from the API.

Still looking for answers?

Try 99Stack community, or contact sales department