Frequently Asked Questions

Support is available 24x7 every day of the year, with a maximum response time of 48 hours, we usually respond in minutes. We assist you with your account, our services, the API, technical aspects of your server instances and anything related to our service. Support is available via email tickets only, go to 'Company -> Contact' on this page for more info.

All server instances are un-managed. We can assist you with basic troubleshooting, check and resolve issues with non responding server instances, switch to a recovery image to allow data recovery from a broken server and resolve issues in network routing or with the host nodes.

99Stack Cloud is committed to transparent and secure handling of all personal data within our network. Our processes have gone through an extensive procedural and legal review, to ensure that we fully meet the requirements set by the EU General Data Protection Regulation (GDPR) legislation.

99Stack Cloud takes privacy and security very seriously. All communication with sites on our domain 99stack.com are secured by the latest available protocols, TLS 1.2 is the minimum requirement and TLS 1.3 is preferred.

Data stored or transferred within our own servers and network utilize end to end encryption (AES with 256-bit keys). Local connections runs over private network interfaces only and personal data never leaves our servers.

Personal information is only collected during sign-up, we collect the following information: Email, Name, Country. Additionally we log connecting IP addresses and user agent, to maintain rate limits and to protect our servers.

99Stack Cloud is a distributed company, with it's headquarters located in Sweden. Our websites, and database servers are located in the following regions: Ireland (EU), Virginia (US), Oregon (US), India (AS), South Korea (AS). And infrastructure are provided under the following legal jurisdictions:

• G1: New York (US)
• G2: New York (US)
• G3: Philadelphia (US)
• G4: Helsinki (Finland)
• B11: Same as the region
• B12: Hong Kong (China)

On all Linux, FreeBSD and OpenBSD servers, the SSH daemon is running and listening on port 22, root login is allowed with password or a pre-installed SSH key (rsa, dsa, ecdsa). Windows servers can be accessed via remote desktop over port 3389, using the assigned password found on the server info page ('Resources -> Servers' at 'dash.99stack.com'). In the same place you'll find your servers IP addresses, and other useful information.

SMTP over port 25 is blocked network-wide in all regions, to prevent SPAM and unintentional violations. This means that a local email server on your instances cannot send or receive emails directly. However, external services, such as Mailchimp, Sendgrid or Mailgun will act as a proxy in order to cover any email needs you might have, while allowing the usage of a local email server

99Stack Cloud API is an advanced, fast and secure way to create and manage your resources. Every single aspect of your account and it's subscriptions can be managed from the API. Go to 'Resources -> API Docs' for more information. The control panel is fully built on the API and covers most of it's features.

We offer, Linux (Ubuntu, Debian, Centos, Arch Alpine and some more), OpenBSD, FreeBSD and Windowes server 2012 and 2016.

Yes, all plans and software images includes full root/administrator access. See 'Acceptable Use Policy' for information about legal restrictions.

Yes, all regions are IPv6 ready and at least one IPv6 address can be assigned to every server instance, without additional cost.

Yes, all regions support private networks. Private networks are limited to server instances within the same data center. Data sent over the private network interface does not affect your plan transfer quota. In some regions you can also create your own private networks in order to divide your servers further.

Server generations is a division between underlying providers or legal jurisdictions, and serves no technical differences. Some generations may provide an advantage over others for specific tasks because of technical limitations. But in most cases it's good enough to simply consider the generations as availibility zones.

Current balance can be found on the control panels main page, located at 'dash.99stack.com'. An estimation of current usage can be found on the same page as well. The estimation shows the date and time when the account will run out of funds, based on current usage. Email reminders will be sent 14, 7 and 3 days in advance if the account has active subscriptions.

Accounts are initially limited to 10 server instances. We'd be happy to increase your deployment limit at any time. Contact support, and let us know in which region you plan to deploy and what server type you prefer, to have this limit raised. An alternative way to raise deployment limitations instantly, is to deposit cryptocurrency to your balance. For every $20 deposited, your account is granted one additional server slot instantly.

Most plans has a bandwidth cap, which tells you how much data is included in your plan. When this limit has been reached, different actions will be taken depending on data center and server generation:

• Gen 1: Bandwidth overage is charged at $0.05/GB
• Gen 2: Bandwidth overage is not charged, but you will get a slower link speed
• Gen 3: Bandwidth overage is charged at $0.05/GB
• Gen B11: All bandwidth usage is charged at $0.04/GB

All active subscriptions on your account are billed on a hourly basis, from a pre-paid balance. Payments are instantly deducted from your balance once a resource is created. Billing stops immediately once a resource is removed.

Yes, servers in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP addresses, CPU), and will therefore continue to incur charges until you remove the server. The page: 'Billing -> View invoices', in control panel 'dash.99stack.com', shows active subscriptions marked as green.

No. But we do have a 60 days money back guarantee. Unspent funds available in your account, can be withdrawn at any time (see terms of service for more info). And sometimes we provide generous discounts offering free additional credit on top up balance.

We accept Visa, Mastercard, American Express, Discover, PayPal and multiple Cryptocurrencies via Cryptonator, such as Bitcoin, Ethereum, Monero and more.

Yes, VAT is deducted from your payment if you live in a country that puts value added tax on services. VAT is deducted during your payment, which means the final balance you see in your account is the full amount you can spend, 'tax free'. If funds are withdrawn or refunded from the balance, remaining reserved tax will be refunded too.